Looking forward to your reply (via email or Reddit chat) so we can proceed with the return and replacement of the 3 strains.Even though Kratom is legal in the USA, the FDA has repeatedly used under-handed tactics to attack the Kratom industry. I'm surprised you did not like it, but as I said, we'll never be able to fully satisfy 100% of the Kratom users, we aim for 95%+ and always refund or replace for the other 5% - and that's what I think makes us the best ) Green Malay is one of my personal favorites, and I've got many positive feedbacks from satisfied customers that had this strain. So if it ever happens that you don't get a reply from us in 5-6 hours please message us on Reddit - it means that we replied but the reply did not get back to you.
We always reply to emails in minutes, or worst case scenario in hours. We'll also message you on Reddit in case you did not receive our emails (we sent 3 emails and got no reply back, you might have problem with your email, it happened to some customers before - if that's the case let's communicate on Reddit chat). Offering great support to each customer is a priority for us here at New Dawn Kratom, and it saddens me a bit when, despite our efforts to fix any kind of problem, most satisfied customers leave no reviews, while slightly unhappy customers always do so.Īnyway, please reply to our emails we sent 5 days ago, and let us know what strains you'd like to get as replacement to those you are returning. I can not guarantee that 100% of the people will like our products, but I can guarantee 95% will, and the other 5% will either get refunded or assisted to have their product replaced until they find something that they like. Please understand that each person is different. We can get them back and test them to see what the problem is (if there is any) and we can either refund you for those strains or replace with different strains (as per our 30-day money-back guarantee). If you don't believe me you can look into it but I am telling you its all 100 percent bs there is only green kratom and it all comes from one area so you are really just buying weaker product so just buy green take less it will last you longer and you are not also consuming old leaves that could have mold or some sort of sketchy Asian dye.Īs we mentioned in the email we sent back - we are sorry you did not like some of the strains (while happy you liked the others).
it's not always perfect because each tree varies and the drying process can change on weather but you are always 100 percent better off buying a fresh green then buying any fake reds or other colors. Just buy the best quality green always because you know it's fresh if it's bright green and they are all exactly the same tree that's is all grown in one area. If you look at kratom leaves only the stems are red and they remove them anyways. The reason red is more sedating is because its less potent because it's just old and the green from the leaves has started to brown or its dyed lile yellow or white. there is no such thing as red or yellow or white its all just marketing even the strains are bogus they are all grown in the same area and it makes sense because Vietnam "strains" for example couldn't happen because it's illegal to grow there and most Asian countries.